PROUD MEMBERS OF MY BUILDER, CHECKATRADE & FSB
© CREDITFOCUS 2019
CARDIFF AND NEWPORT CAT FLAP FITTING
KEW GLASS AND GLAZING (GLAZIER)
I have over 35 years in the glass and glazing industry, now specialise in the supply and installation of pet doors.
Covering the Southwest of England – Bristol, Bath, South Wales, Cardiff, Newport Gloucester, Swindon, Bridgwater and Taunton.
(Kieran Walsh sole trader trading as KEW Glass and Glazing)
When requesting a quote please note that:
All Quotes are always subject to a site survey.
Please try to include a photo of your door when contacting us, this can be done via our website online form or by sending a text message via
the mobile number (but please remember to say what you want and where you live when texting).
This will help us give you the right quote price at the start.
This also helps us to keep our prices low and without a call out fee to you.
Quotes are always free unless you still want us to come out after a quote has been given.
(via any of the above means) but then you decided not to go ahead,
there will be a call out charge which is to be paid on the day of the glazier attending.
We only keep any details for 30 days for quotation's only, if you choose not to go ahead your details are destroyed.
Your Details are protected by our Data Policy (General Data Protection Regulation (GDPR)... The Data Protection Act 1998.
Access to your home:
If we are supplying you with a new panel of glass (dg unit), we will need to come to your home to measure the glass during business hours
once on order at the manufactures It will then take approximately 7-10 working days to be processed at the manufactures.
(This Does NOT INCLUDE WEEKEND’S, BANK HOLIDAY’S CHRISTMAS AND NEW YEAR) .
When we have your glass back from the manufactures and all your materials that is required for your job,
we will then contact you to arrange fitting time and day.
We would normally like this done within the next 5-7 working days (weekends not included) after we contact you for fitting.
Anything over a week there will be a small storage fee.
By law, the glass pane is large i.e. a sliding door or the panel next to it- the glass has been heat treated, known as toughened safety glass
Unfortunately, it is impossible to cut into your excisting glass - It Must be Replaced with a new panel specifically manufactured to your home's specifications with a Petdoor hole pre-cut.
Laminated safety glass is unsuitable for any pet door installation.
Cutting into your door:
If it’s a cut out in your door (not glass) or a New UPVC Panel that you want, we would only need a few days notice.
This can be done in one visit to your home to cut or swap the panel over and fit the cat or dog door.
We can cut into Composite, UPVC and Wooden Doors but this at Your Own Risk. This can cost you in the long run. As a new door can be costly,
so if you have an alternative window or door then we highly recommend it.
Please note that your door may be unsuitable for cutting into so if we turn up on site and it is unsuitable there will be a small call out fee,
(see our T’s & C’s) best way to avoid the fee is to send us a photo of the door.(please send photo to verify via our contact form)
We Do Not and Will Not cut into Communal Doors as these are usually Fire Safety Doors.
(again please send photo to verify via our contact form).
ARE YOU GOING AWAY ON HOLIDAY?:
If you are planning to go away, and you would like a pet door fitted, Please Allow at Least 3-4 weeks before you are due to take your break,
this is to stop any disappointment if your glass is delayed at the processor’s or unforeseen reasons that may occur.
This also applies to Christmas and New Year Holidays due to the processor’s being closed over the Christmas and New Year.
It will normally take approximately 7-10 working days to be processed at the manufactures.
(This Does NOT INCLUDE WEEKEND’S, BANK HOLIDAY’S CHRISTMAS AND NEW YEAR)
Once you have given us the go ahead to carry out the work, we will require a 50% Deposit for the total cost of the job.
**(Please note that you are very welcome to purchase your own pet door and we will be happy to fit it for you at no extra cost).
The outstanding Balance is to be paid on the day of completing the job,
Via bank card payment, Bank Transfer (this will need to be done before we leave) or cash
(Note* that deposits are none refundable once materials have been ordered).
(Please see Terms and Conditions both Clauses Fees & Deposits also Payments)
If for any reason you need to cancel please give at least 24 Hours notice,this maybe done by a phone call, this is the best way that we can be GUARANTEE that there is no miss understandings. If you Fail to give notice, there will be a Admin charge which you will be required to pay.
We have a Zero Tolerance to Abusive Customers and we will terminate the call and in very extreme circumstances we will terminate any of the Services, These Customer Who have failed to read and or misunderstand our Terms and Conditions, and or who have misunderstood other information given prior to the start of the provision of the Services which was agreed upon, We try our up most to make sure all customers are completely happy with our Services. (Please Click here to see our Checkatrade feedback and here for My Builder feedbacks)