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                         CARDIFF AND NEWPORT CAT FLAP FITTER

                                                KEW GLASS AND GLAZING BRISTOL - GLAZIER                  

                                                        01179562364                             CONTACT US  

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General Information & (T&C’S)


 When requesting a Quote:


We only keep any details for 28 days for quotation's only, if  you choose not to go ahead your details are destroyed.

Your Details are protected by our Data Policy (General Data Protection Regulation (GDPR)... The Data Protection Act 1998


 All Quotes are always subject to a site survey.


  Please try to include a photo of your door when contacting us, this can be done via our website online form or by  

  sending a text message via the mobile number (but please remember to say what you want and where you live  

  when texting). This will help us give you the right quote price at the start, and also helps us to keep our prices low and

  without a call out fee to you.


   Quotes are always free unless you still want us to come out after a quote has been given.

  (via any of the above means) but then you decided not to go ahead,

   there will be a call out charge which is to be paid on the day of the glazier attending.


  Glass Restrictions:

   By law, the glass pane is large i.e. a sliding door or the panel next to it- the glass has been heat treated, known as toughened safety

   glass  (as per British Standard BS EN 12600/2002  (previously BS 6206). 


   Unfortunately, it is impossible to cut this type of glass - It Must be Replaced with a new panel specifically

   manufactured to your home's specifications with a Petdoor hole pre-cut.


   Laminated safety glass is unsuitable for any pet door installation.


   If the glass pane is not large (therefore not toughened) we can easily install the cat flap into any window in the house or we

  can replace with a upvc panel (please click here to see our gallery for this option).


  Access to your home:

  If we are supplying you with a new pane of glass or (dg unit), we will need to come to your home to measure the glass

  during business  hours (please click here to see our fitting hours), once on order at the manufactures It will then take  

  approximately 7-10 working days to be processed at the manufactures



   When we have your glass back from the manufactures and all your materials that is required for your job, we will then contact you to

    arrange fitting time and day.


  We would normally like this done within the next 5 to 7 working days after we contact you for fitting. 

  Anything over a week there will be a small storage fee.


  If it’s a cut out in your door (not glass) or a New UPVC Panel that you want, we would only need a few days notice.

  This can be done in one visit to your home to swap the panel over and fit the cat or dog door.


 **If you wish to book up more than 2 weeks in advance the is now a small fee for holding your appointment time.

     Which will be taken from the cost of the job when collecting the deposit.

     (This is due to customers Cancelling at the last minute or even not being at home)



   If you are planning to go away, and you would like a pet door fitted, please Allow at Least 3-4 weeks before you are due to take your  

   break, this is to stop any disappointment if your glass is delayed at the processor’s or unforeseen reasons that may occur.

  It will normally take approximately 7 to 10 working days to be processed at the manufactures. (This Does NOT INCLUDE  




   Once you have given us the go ahead to carry out the work, we will require a 50% Deposit for the Glass or UPVC Panel and the Full  

   Price for all Pet Doors that you have asked us to supply for.

  **(Please note that you are very welcome to purchase your own pet door and we will be happy to fit it

      for you at no extra cost).


    The outstanding Balance is to be paid on the day of completing the job,via Bank card payment, Cash of Bank Transfer (this will need to be done before we leave) (Note* that deposits are none refundable once materials have been ordered).



    ** If for any reason you need to cancel please give at least 12 HOURS NOTICE,THIS MUST BEEN DONE VIA A PHONE      

      CALL, this is the best way that we can be GUARANTEED that there is no miss understandings. If you Fail to give notice, and our  

      Glazier turns up to your property and there is no one at the property or you have decide that you no long require us,

       there will be a call out charge which you will required to pay.**


 You keep your old glass:

 This will help keep the cost down for you should you require to put it back into your door.


 Cutting into your door:

  **We can cut into Composite, UPVC and Wooden Doors but this at  Your Own Risk. This can cost you in the long run. As a new door  

      can be costly, so if you have an alternative window or door then we highly recommend it.


Cat Flap that Are Purchased from us:    


  **We hold NO WARRANTIES for any of the Cat/Dog Flaps that you purchase from us,

   (As we are not a supplier and do not stock them. We will source one for you on request). We will fit one that you have


  **All Warranties are held by the Manufacturer.


  **All Warranties are left with You on the day of Fitting, in the Box of the Cat/Dog flap tha you requested us to purchase for you.


  **You will need to Register your Cat/Dog Flap with the Manufacturer ASAP , in the event of any issues that may occur with them

     in the future.


  **Once fitted it is your responsibility to take care of your Warranties and make sure you Value date your Warranties with the



   ** All SureFlap Microchip Cat Flaps and Pet Doors will require  (4 x AA for Cat flap or 4 x C for Pet doors. Batteries not